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FAQs
FAQs
Temporary Feature: Set Site Manager Blocks to a Minimum SizeA new way to add a minimum working height to the Site Manager area.
Why don't my attendees see a Watch Now or Enter the Event button on the event website?Here's a breakdown of the criteria for attendees being able to launch the online experience from the event website.
Can Virtual Room attendees hide their names on the Chat and Participants tabs?
Can I customize the waiting room screen that attendees see when waiting for the event broadcast to begin?
How do I enable or disable the Watch Now button on my event website?Read about the ways to give attendees access to video content on the event website.
Can attendees share their audio and video in a live broadcast?
How do I offer on-demand video content to my attendees before or after my sessions.Event managers can enter video URLs on particular sessions or the event as a whole to allow attendees to access on-demand content.
How do I record my event's live broadcasts?
I am a speaker and can't launch my virtual room to start my session broadcast.Presenter or speaker is having trouble launching live event or session stream.
Can I chat privately with attendee participants in the Chat during my live broadcast?
How do I make sure my camera video stays in the Main Content Area of the screen during the event broadcast?Once you are sharing your webcam video your session's Virtual Room, click the pin icon to make sure it stays in the Main Content Area
Why can't I share my microphone audio, webcam video or even my screen?Issues with audio and video and screen-sharing being blocked
Can attendees cancel their own registration?
Will I get charged for attendees whose registration is cancelled?
What is the quick login placeholder?
The registration page says "Event Registration Is Not Available." What's wrong?
If an attendee has registered and paid, can we issue a refund if they decide choose a cheaper pass?
How long will it take for a registrant's refund to be processed?
How do I enable an attendee to register instantly?
How do I disable event registration?
How do I determine the fees I am being charged per registration?
How do I change the pass of a registered attendee?
How do I download a registration list?
Can I set a capacity on the amount of passes sold at my event?
How do I change the capacity of an event?
How do I create add-on passes?
Can I apply a cancellation fee when I cancel someone’s registration?
How do I set up pricing periods?Early bird or advance tickets? Discounts after the event has started? Pricing periods make it possible to set this up!
Can I add company information to invoices?
Can I offer a discount if someone purchases multiple passes?
Can attendees upload files during registration?
Are Attendease websites accessible according to the WCAG standard?
Why is the code I added to my website script in Site Settings not working?
What is the "At a Glance" function?
What are theme colors?
I pasted text from Word into the Full Text Editor. Why is the formatting different?
How do I promote a YouTube video on my event site?
How do I embed a Twitter widget?
How do I embed a Google Map on my event site?
How do I customize text using inline styles?
How do I customize social sharing links?
How do I create my own website templates?
How do I configure Image Presets?
How do I choose my own speaker order?
How do I add dropdown menus to my event site?
How do I add a LinkedIn Insight Tag?
Can I make my Event Portal private?
Can I hide an event from my event listing or calendar?
Can I copy an image from one event to another?
Can I check-in registrants that access a webinar or video link automatically?
Can I add custom Google fonts?
How do I link to an image with a secure URL?
Can I add an event calendar to my Portal site?
How do I use Google Analytics and Campaign URL Builder to set up link tracking?
Can I add a "Print/PDF" button?
Why are my emails from Attendease not being received?
What are Attendease Placeholders?
I've changed the marquee image for my email layout but the test email still has the old header. What do I do?
How do I use the email editor?
Can I import email recipients with a CSV file?
How do I resend an attendee's confirmation email?
What size should the banner image be in my email layout?
Can I add a QR code to my registration confirmation email?
How do I host an image or PDF?
Can I set my business unit to only host free events?
What browser is recommended when using an Attendease event website?
What browser is recommended for using the Attendease admin tool?
How do I reset my password?
How do I display the scroll bar on my Mac?
How do I add or remove access tokens?
How do I add a note to an event?