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Why does the file I've linked to in my email blast fail to download?
Why does the file I've linked to in my email blast fail to download?
Troy Kasting avatar
Written by Troy Kasting
Updated over a year ago

If you choose to host a file and link to it from an email blast so the recipients can download it, you may encounter an issue where some browsers will not trigger the download (ie. Google Mail in Chrome).

If this happens you can add an attribute to the <a> tag which will resolve the issue. Add clicktracking=off after the opening <a> tag and before the href. Here's an example:

style="background-color:rgb(20,115,230);color:rgb(255,255,255);text-align:center;text-decoration:none;padding:10px 15px;width:120px;display:inline-block;font-size:12px;outline:none;border:none;border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px"

target="_blank" rel="noreferrer">Outlook/iCal</a>

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