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Customize Registration Confirmations
Customize Registration Confirmations

What will attendees receive in their email after a registration? What does the thank-you screen read after payment is complete?

Jamie Lubiner avatar
Written by Jamie Lubiner
Updated over 10 months ago

After an attendee has completed a registration they will have their registration confirmed with messages on screen and in their email. Customize your event's confirmation notice, thanks screen, and confirmation email in Registration > Build > Confirmations.

Thanks Screen

When a registration is successfully completed a thank you message will be displayed. If you want to edit the message you can do so in the "Thanks Screen" section with the Rich Text Editor. Don't forget to click the "Save" button to save any changes.

Confirmation Email

When a registration is successfully completed a confirmation email is generated and sent to the attendee. Compose a custom confirmation email for your event in the "Confirmation Email" section with the Rich Text Editor. If you want to preview how your email will appear to the recipient click the toggle in the right-hand corner to see it in "Preview" mode. Toggle the switch back to "Compose" mode to make additional edits. Don't forget to click the "Save" button to save any changes.

It is also possible to attach a Calendar file to registration confirmation emails by checking the “Attach the calendar file to this email” box beneath the Rich Text Editor. If you do not want to attach the file directly, you are able to select the “Include links to add the event to the recipient’s personal calendar” checkbox. Instead of an attached file, the file will automatically be downloaded when the link is clicked.

You are able to configure the Calendar file on the Add to Calendar screen, via the Event tab.

Imported Attendees Email Confirmation

Here you can set up the content of an email automatically sent to any attendee added to the event using an attendee import.

Use the "Send this Email to Automatically Registered Attendees" toggle to decide if the email gets sent at all, and then the message box to set up the content.

Pass Waitlist Confirmation Screen & Pass Waitlist Email Confirmation

These work identically to email confirmations and confirmation screens seen above, but are specific to those with the Pass Waitlist feature enabled.

Cancel Attendee Email Confirmation

This toggle controls if Attendees receive an email if their registration is cancelled.

Change Pass Email Confirmation

This toggle controls if Attendees receive an email if Change Pass function is used.

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